Frequently asked questions to help you buy a voucher, a gift box or an item - VILLA SAINT-ANGE
Are gift boxes sent immediately after purchase?
Your Villa Saint-Ange gift box is sent immediately by email after purchase. This allows you to offer it to your loved ones without delay for a unique experience in Provence, within our Villa Saint-Ange establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are valid for 365 days and are sent to you immediately by email. This way, you benefit from the best guaranteed rates for a unique experience at Villa Saint-Ange.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without indicating the amount. To do this, select the 'Hide the amount' option when placing your order at VILLA SAINT-ANGE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order. Digital delivery is immediate and customizable, while mail delivery and in-person pickup are also available according to your preferences. Take advantage of this flexibility to offer a unique experience to your loved ones at Villa Saint-Ange.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be customized according to your wishes and sent immediately by email. Take advantage of our wide selection of gift boxes to delight your loved ones at VILLA SAINT-ANGE.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a Villa Saint-Ange gift box, select the dedicated option during your online purchase. You can then customize your gift box and invite participants via email or link sharing. Enjoy this unique experience in Provence with Villa Saint-Ange.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the options offered by the available gift sets at Villa Saint-Ange. Select the one that fits your budget to offer a unique experience to your loved ones.
How can I log in to my account?
To access your account, go to the login page of our website and enter your email address along with your password. If you have forgotten your password, use the 'Forgot Password' option to reset it. Enjoy your experience at VILLA SAINT-ANGE to the fullest.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start your selection of gift boxes for unforgettable stays at Villa Saint-Ange.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time. They will all be included in your order and sent immediately by email, for a unique experience at Villa Saint-Ange.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our VILLA SAINT-ANGE website.
How do I purchase or give a gift box?
To offer a Villa Saint-Ange gift box, select your box, add it to your cart, and customize it with a message. You will immediately receive your box by email to give to your loved ones, valid for 365 days at our establishment VILLA SAINT-ANGE.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate with a custom amount and let the recipient choose their preferred experience at VILLA SAINT-ANGE. They can opt for a gastronomic dinner, a spa stay, or a romantic night, depending on their preferences.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. Villa Saint-Ange gift boxes are valid for 365 days and can be booked according to the availability of our establishment VILLA SAINT-ANGE.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our official Villa Saint-Ange website. We commit to responding to you within 48 business hours for any questions regarding your VILLA SAINT-ANGE gift box.
Is the gift box customer service reachable by phone?
The customer service of VILLA SAINT-ANGE is available by phone from Monday to Friday, 9 AM to 6 PM, as well as by email.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal account. Log in with the credentials received at the time of purchase to access all the necessary information. Enjoy your experience at Villa Saint-Ange to the fullest.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment VILLA SAINT-ANGE.
Is there a dedicated customer service for gift boxes?
Villa Saint-Ange provides you with a dedicated customer service to answer all your questions about your gift box. You will find detailed information about the services and reservations directly on our official website. Fully enjoy your experience at our establishment, Villa Saint-Ange.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the Villa Saint-Ange gift boxes. You will find useful information about their use, validity, and much more. Our gift boxes are valid for 365 days and can be used for stays, dinners, or relaxation moments at our Villa Saint-Ange establishment.
Is spa access included in my gift box?
Access to the spa is included in some of our gift sets, such as the Spa & Gastronomy Stay gift set. Check the services included in your gift set to learn more about the options available at our VILLA SAINT-ANGE establishment.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Villa Saint-Ange gift box enjoys the same services as other clients, such as access to the gastronomic restaurant Âma Terra, the spa, the heated pool, and the Provençal gardens, subject to the conditions of the VILLA SAINT-ANGE establishment.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at Villa Saint-Ange.
Is parking included in my gift box?
Parking is not included in the Villa Saint-Ange gift boxes. Please check the reservation conditions to confirm this information.
Is breakfast included in my gift box?
Breakfast is included in some of the Villa Saint-Ange gift boxes, such as the Romantic Stay box. Check the details of your box to confirm the services included at the Villa Saint-Ange.
Is special attention given to the recipient of a gift box?
At Villa Saint-Ange, special attention is given to gift box beneficiaries, with customized experiences for a moment of escape in Provence. Whether it's a gastronomic dinner, a romantic stay, or a relaxing moment at the spa, each service is designed to offer a unique moment at our Villa Saint-Ange establishment.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. You will be able to enjoy a unique experience in the heart of Provence at our establishment VILLA SAINT-ANGE.
Should we bring towels to the Spa?
Towels are provided by the establishment during your spa session at VILLA SAINT-ANGE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are 100% customizable and offer you a wide range of choices to please your loved ones, with options for stays, gastronomy, or spa at Villa Saint-Ange.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The boxes are valid for 365 days and are sent to you immediately by email, for a simple and quick shopping experience at VILLA SAINT-ANGE.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases, with a customized quote based on the ordered volume at VILLA SAINT-ANGE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and personalized solutions for corporate committees, with preferential rates and customization options for gift boxes to give to your loved ones. Our gift boxes are valid for 365 days and can be sent immediately by email, for a unique experience at the heart of Provence in our establishment VILLA SAINT-ANGE.
How do I correct an incorrect email address for a gift box?
Updating the email address associated with your gift box is possible by providing your order number and the new details. This change is subject to the conditions of the establishment VILLA SAINT-ANGE.
How can I leave a review for my gift box?
You can share your feedback about your experience at VILLA SAINT-ANGE by logging into your customer account. Your reviews help us improve our services and offer an even more exceptional experience at our establishment VILLA SAINT-ANGE.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our official website or send us a message via our online form. Our gift boxes are valid for 365 days and are sent to you immediately by email after your purchase, at our establishment VILLA SAINT-ANGE.
Is there a dress code for the gift box?
For dinner at the Âma Terra restaurant of Villa Saint-Ange, smart attire is recommended. You will thus fully enjoy the gastronomic experience in our Villa Saint-Ange establishment.
From what age can I get a treatment?
The minimum age to receive a treatment in the duo treatment room at our establishment VILLA SAINT-ANGE is 16 years old.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book your dates at the VILLA SAINT-ANGE establishment.
How can one access the hotel from the airport?
To access Villa Saint-Ange hotel from the airport, you can choose to take a taxi or a car rental service. The establishment is ideally located just a few minutes walk from Cours Mirabeau in Aix-en-Provence, making your arrival easy. Villa Saint-Ange.
Is the establishment accessible to people with reduced mobility?
The accessibility of our establishment VILLA SAINT-ANGE for people with reduced mobility is ensured by adapted infrastructures, including a dedicated parking lot and specially equipped rooms.
Are pets allowed in the establishment?
Les animaux de petites tailles, de moins de 12 kg, sont acceptés à condition d'être tenus en laisse. Villa Saint-Ange.
Where can I find the menus?
The menus of the Âma Terra restaurant at Villa Saint-Ange are available on the detailed sheet of each box or directly on our official website. You will also find all the necessary information to book and enjoy your gastronomic experience at Villa Saint-Ange.
What are the hours of operation?
The opening hours of VILLA SAINT-ANGE vary depending on the service. The Âma Terra restaurant, the pool, and the spa have specific hours for your comfort and enjoyment.
Is there parking available near the establishment?
Villa Saint-Ange has a private parking lot for its clients. You can thus park your vehicle with peace of mind during your stay at our establishment Villa Saint-Ange.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Villa Saint-Ange are sent immediately by email after your purchase, allowing you to offer them without delay. You can also choose to have them delivered by mail if you prefer. The boxes are valid for 365 days and you benefit from the best guaranteed rates at Villa Saint-Ange.
Is postal delivery offered?
We offer postal delivery of our gift boxes to allow you to offer a unique experience to your loved ones. The delivery times and conditions are indicated when you place your order on our official VILLA SAINT-ANGE website.
In addition to gift boxes, is it possible to order or have items delivered?
We offer gift boxes exclusively for stays, dinners, or spa moments at Villa Saint-Ange in Aix-en-Provence. The boxes are valid for 365 days and can be personalized according to your wishes. You can send them directly by email, with immediate delivery after your purchase at VILLA SAINT-ANGE.
Is the gift box available in physical format?
Our gift boxes are available in physical format, but you can also opt for a digital version for immediate delivery. Choose and customize your box according to your preferences, with secure payment directly to the establishment VILLA SAINT-ANGE.
Is the box presented in a neat packaging?
Our gift boxes are elegantly presented in a carefully crafted packaging, reflecting the luxury and refinement of our establishment VILLA SAINT-ANGE.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email. The lucky recipient can then book their dates directly with our establishment VILLA SAINT-ANGE.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent immediately by email, and you benefit from the best guaranteed rates at VILLA SAINT-ANGE.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination. You can choose and customize your gift box with all your desires, and it will be sent to you immediately by email, with secure payment directly to the establishment VILLA SAINT-ANGE.
What are the delivery times for gift boxes by mail?
The gift boxes from Villa Saint-Ange are sent immediately by email after purchase, with a validity of 365 days. Postal delivery times depend on the chosen destination, and the boxes can be customized to your liking. Enjoy the unique experience offered by Villa Saint-Ange in Aix-en-Provence.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is valid for 365 days and is sent to you immediately by email, allowing you to give it at your own pace. Take advantage of this flexibility to surprise your loved ones with a stay at Villa Saint-Ange.
Is express delivery available?
The delivery of your gift box is immediate by email. You can choose and customize your gift box according to your wishes directly on our VILLA SAINT-ANGE website.
How can I track my order?
You can track your order by logging into your account on our website. The gift boxes are valid for 365 days and the delivery is immediate by email, directly from our establishment VILLA SAINT-ANGE.
Can I receive my gift box by email or mail?
You can receive your Villa Saint-Ange gift box by email immediately after your purchase or by mail, depending on your preference. Villa Saint-Ange gift boxes are valid for 365 days and allow you to enjoy a unique experience in Provence.
What is the delivery time for my gift voucher if I choose postal delivery?
Your Villa Saint-Ange gift box will be sent to you immediately by email. If you choose postal delivery, the delivery time is usually 2 to 3 business days. Villa Saint-Ange.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your Villa Saint-Ange gift box remains valid. You can use it for a new reservation according to the conditions of our Villa Saint-Ange establishment.
Can my gift box be extended if not used?
Your Villa Saint-Ange gift box is valid for 365 days from the date of purchase. If you are unable to use it within this timeframe, you may be eligible for an extension under certain conditions, to be validated directly with our Villa Saint-Ange establishment.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can choose among our stays, gourmet dinners, or spa moments at Villa Saint-Ange.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Villa Saint-Ange gift boxes are valid for 365 days, offering flexibility to plan your stay at your convenience at our establishment VILLA SAINT-ANGE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability conditions of our establishment VILLA SAINT-ANGE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the conditions of the VILLA SAINT-ANGE establishment.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of our establishment VILLA SAINT-ANGE.
Can I convert my gift box into a gift card?
Villa Saint-Ange gift boxes cannot be exchanged for gift certificates. You can use them to book a gastronomic experience, a stay, or a relaxing moment at our VILLA SAINT-ANGE establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, Villa Saint-Ange offers gift boxes tailored to each occasion. You can discover our offers online and choose the one that suits the event you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as birthdays, weddings, or gatherings with friends, for unforgettable stays at Villa Saint-Ange. Our gift boxes can be customized to meet your specific desires, whether it's for a gourmet dinner or a spa stay, at our establishment Villa Saint-Ange.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes from Villa Saint-Ange are official and guaranteed without intermediaries. You benefit from secure and direct payment to the establishment, with boxes valid for 365 days. Enjoy advantageous rates and a unique experience at the heart of Provence, with Villa Saint-Ange.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes are identical to those offered on-site at Villa Saint-Ange. You can thus fully enjoy the unique experience offered by our establishment, whether for a gastronomic dinner, a romantic stay, or a spa getaway. Our gift boxes are valid for 365 days and allow you to benefit from the best guaranteed rates at Villa Saint-Ange.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the establishment. You can choose from a wide range of treatments and massages to customize your experience at Villa Saint-Ange.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from Villa Saint-Ange. You benefit from secure payment and immediate email delivery, with a validity of 365 days to enjoy your experience in Aix-en-Provence.
Is online payment secure?
Online payment is fully secure on our platform, ensuring the protection of your banking data. You benefit from the best rates directly from our establishment VILLA SAINT-ANGE.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order, directly with our establishment VILLA SAINT-ANGE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Villa Saint-Ange, our 5-star hotel in Aix-en-Provence. Each box allows you to enjoy an overnight stay, a gourmet meal, or a relaxing moment in our establishment, at the heart of a high-end private domain. Take advantage of our wide selection of gift certificates and boxes to delight your loved ones, with customizable options and valid for 365 days.
Is it possible to pay in installments?
The pay-in-installments option is not available for the gift boxes at our establishment VILLA SAINT-ANGE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering, with a secure direct payment. The boxes are valid for 365 days and are sent to you immediately by email, customizable to your liking. Enjoy the best guaranteed rates at our establishment VILLA SAINT-ANGE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes. Payment is secure and the boxes are valid for 365 days, with immediate email delivery. Prices are guaranteed and the boxes are 100% customizable at VILLA SAINT-ANGE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made for VILLA SAINT-ANGE gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on the VILLA SAINT-ANGE website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
At VILLA SAINT-ANGE, you can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay, with a secure direct payment.
Can I receive an invoice after my purchase?
After your purchase, you will receive an invoice by email. You can also find it in your customer account on the VILLA SAINT-ANGE website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card, with a secure payment directly to the establishment VILLA SAINT-ANGE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the terms and conditions of our establishment VILLA SAINT-ANGE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer, with secure payment directly to the establishment VILLA SAINT-ANGE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes. You can pay for your order with this payment method directly on our official VILLA SAINT-ANGE website.
Is it possible to add a personalized message to the gift box?
You can customize your gift box with a unique message during your order, which will be added to the digital dispatch. All our gift boxes are 100% customizable, for an extra personal touch at VILLA SAINT-ANGE.
Can we add options to your gift box offers?
The gift boxes from Villa Saint-Ange can be customized according to your wishes, with various options depending on the chosen offers. You can add additional services such as massages or gourmet meals to enhance the experience. All our gift boxes are valid for 365 days and can be booked directly at our establishment, Villa Saint-Ange.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options to enhance your gift box before it is sent by mail. You can select your preferred packaging during your online order, for an extra touch of refinement to offer to your loved ones, at our establishment VILLA SAINT-ANGE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a personalized message to mark the occasion, such as a birthday or a wedding, for a unique experience at Villa Saint-Ange.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment VILLA SAINT-ANGE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. The gift box is valid for 365 days and the sending is immediate by email. Villa Saint-Ange.
Can partially used gift boxes be refunded?
Partially used gift boxes at Villa Saint-Ange are non-refundable. Specific conditions are detailed at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a Villa Saint-Ange gift box for another of equal or greater value, subject to the establishment's conditions. Villa Saint-Ange gift boxes are valid for 365 days and offer you a unique experience in Provence. Villa Saint-Ange.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the Villa Saint-Ange gift boxes, as they concern service provisions. The gift box is non-exchangeable and non-refundable once purchased.
Can I cancel a gift box that has already been sent by email or mail?
Once a Villa Saint-Ange gift box has been sent by email or mail, it cannot be canceled. Villa Saint-Ange gift boxes are valid for 365 days and non-refundable, providing flexibility to plan a stay at our Villa Saint-Ange establishment at your convenience.
What should I do if the received box is damaged or contains an error?
If your Villa Saint-Ange gift box has an issue, please provide us with a photo of the damaged box or the error. We will process your request promptly according to the conditions of the Villa Saint-Ange establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a Villa Saint-Ange gift box depends on the general terms of sale. These terms are specified at the time of purchase of the box, in our Villa Saint-Ange establishment.
What happens if the recipient couldn't use the gift box before its expiration date?
The Villa Saint-Ange gift box is valid for 365 days from the date of purchase. If the recipient does not use it within this timeframe, they will unfortunately no longer be able to benefit from it. We recommend checking the establishment's conditions to find out about possible extension options.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, you have a credit valid for 365 days from the date of purchase. This credit can be used for any booking at our establishment VILLA SAINT-ANGE.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the VILLA SAINT-ANGE establishment. The box is valid for 365 days and is sent to you immediately by email.
What is the processing time for a refund after I make a request?
The refund deadlines for a Villa Saint-Ange gift box depend on the purchase conditions. The boxes are valid for 365 days and can be customized to your liking, with secure payment directly to the VILLA SAINT-ANGE establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Villa Saint-Ange are neither exchangeable nor refundable. They are valid for 365 days and allow you to enjoy a unique experience in Provence, such as a gastronomic stay or a romantic night at our establishment, Villa Saint-Ange.
Are there any dates excluded for gift boxes?
Some dates may be excluded depending on the availability of our establishment VILLA SAINT-ANGE. We invite you to check the available dates during your booking.
Is booking with a gift box subject to availability?
The reservation with a gift box at Villa Saint-Ange is subject to the availability of our establishment. We recommend that you book as soon as possible to guarantee your experience at Villa Saint-Ange.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your VILLA SAINT-ANGE gift box.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, you will need the number that is included. This number is necessary to validate your reservation at Villa Saint-Ange.
Can I use my gift box on the weekend?
Using your gift box on the weekend is possible depending on the establishment's availability. Enjoy a unique experience in the heart of Provence at Villa Saint-Ange.
Can I use my gift box on holidays?
The use of your gift box at Villa Saint-Ange is possible on public holidays, subject to the availability of the establishment. Enjoy your unique experience in the heart of Provence at Villa Saint-Ange.
Can I freely choose my dates with a gift box?
The dates of your stay at VILLA SAINT-ANGE depend on the availability of our establishment. You can choose your dates based on the available slots during your booking.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the VILLA SAINT-ANGE establishment. The boxes are valid for one year and allow you to fully enjoy our 5-star hotel in Provence.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Villa Saint-Ange.
Can I make a reservation by email with my gift box?
To book with your gift box, you can choose your dates directly with the VILLA SAINT-ANGE establishment. Your box is valid for one year from the date of purchase and you will be able to fully enjoy your experience in Provence.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can modify your gift box to a box of equal or lesser value, according to the conditions of the establishment VILLA SAINT-ANGE.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher. Any additional charges or options are your responsibility. Enjoy your experience at Villa Saint-Ange to the fullest.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for 365 days and you can customize it according to your wishes for a unique experience at Villa Saint-Ange.
Can my gift box be used all at once?
Your Villa Saint-Ange gift box can be used in one go. You can book your dates directly with our establishment VILLA SAINT-ANGE to fully enjoy your experience.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at our VILLA SAINT-ANGE establishment in Aix-en-Provence. It allows you to enjoy a unique experience, whether for a gastronomic dinner, a romantic stay, or a spa day.
Is my gift box valid in only one establishment?
Your gift box is valid only for services within our VILLA SAINT-ANGE establishment in Aix-en-Provence, for stays, dinners, or wellness moments.
Is an upgrade possible with an additional fee using my gift box?
An upgrade is possible depending on availability and the conditions of your gift box. You can take advantage of this option for an even more prestigious experience at our establishment VILLA SAINT-ANGE.
Can someone else use my gift box?
The Villa Saint-Ange gift box is personalized and reserved for its recipient. It can only be used by the person designated at the time of purchase, at our Villa Saint-Ange establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Villa Saint-Ange depending on the services chosen. The terms are specified at the time of booking, at our establishment Villa Saint-Ange.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Villa Saint-Ange, you may be asked to present an ID to validate your stay. The establishment is located just a few minutes' walk from the Cours Mirabeau in Aix-en-Provence and offers a high-end setting with a Provençal garden, heated pool, and spa. Make the most of your experience at our hotel-restaurant VILLA SAINT-ANGE.
Do you accept pets?
The presence of pets is subject to the conditions of our establishment VILLA SAINT-ANGE.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Villa Saint-Ange, log in to your account on our official website and follow the instructions. You will be able to choose your stay dates and enjoy our establishment VILLA SAINT-ANGE.
Do I need to create a customer account to purchase a gift box?
You can purchase a gift box without creating a customer account. Simply place your order as a guest, directly on our official VILLA SAINT-ANGE website.
Is my gift card divisible? Can I use it multiple times?
Your Villa Saint-Ange gift voucher can be used in several installments, depending on the availability of our establishment. Enjoy your bespoke experience in Aix-en-Provence, at our 5-star hotel VILLA SAINT-ANGE.
What are the check-in and check-out times?
The check-in and check-out times at Villa Saint-Ange are set at 15:00 for check-in and 12:00 for check-out. These hours allow you to fully enjoy our establishment VILLA SAINT-ANGE.
What services are included in a gift certificate?
The services included in a Villa Saint-Ange gift voucher vary depending on the chosen box set. You can enjoy a gourmet dinner, a romantic getaway, an overnight stay with breakfasts, or a spa and gourmet getaway. The box sets are valid for 365 days and can be booked directly at the Villa Saint-Ange establishment.
What is the difference between a gift box and a free amount voucher?
A Villa Saint-Ange gift box offers a choice among predefined experiences, such as a gourmet dinner or an overnight stay, while a voucher with a free amount allows you to pay for a service up to the chosen amount, to be used freely at our Villa Saint-Ange establishment.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them at any time to learn about the reservation and validity terms, as well as the benefits included in your gift box. All our gift boxes are valid for 365 days from the date of purchase, and you benefit from immediate email delivery for a wait-free experience at Villa Saint-Ange.
How do I use a gift box during booking?
To use your gift box at Villa Saint-Ange, simply mention your unique code when making a reservation. The box is valid for 365 days and you can choose your stay dates directly with the establishment. Enjoy your unique experience at Villa Saint-Ange.
Can the gift box be transferred to a third party?
You can certainly give the gift box to a third party. Simply indicate this during the order or modify the beneficiary after purchase, directly from your account on our website. All our gift boxes are valid for 365 days and customizable to your liking, for a unique experience at Villa Saint-Ange.
Can the validity of a gift box be extended or renewed?
The validity of a Villa Saint-Ange gift box is 365 days from the date of purchase. It is not possible to extend or renew this validity, but you can offer a new gift box to extend the experience at Villa Saint-Ange.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you immediately by email according to the conditions of the establishment VILLA SAINT-ANGE.
What is the validity period of a gift box?
Villa Saint-Ange gift boxes are valid for 365 days from the date of purchase, giving you a full year to plan your unique experience in Provence. This extended validity allows you to fully enjoy the gastronomic, spa, or stay services at our Villa Saint-Ange establishment.
Are children allowed?
Villa Saint-Ange welcomes children to its establishment, which features a Provençal garden, a heated pool, and numerous facilities for a pleasant family stay. You can enjoy this exceptional setting during your stay at Villa Saint-Ange.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not use the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment will be required according to the conditions of the VILLA SAINT-ANGE establishment.
Is the spa access private?
Access to the spa at Villa Saint-Ange includes a duo treatment room as well as a large jacuzzi, available during your stay.
What types of gift boxes do you offer?
We offer gift boxes for stays in Provence, gourmet dinners, romantic nights, or spa and wellness experiences. The options include discovery stays, spa and gastronomy stays, as well as gift vouchers redeemable at our establishment VILLA SAINT-ANGE.